Returns and exchanges for customer convenience are allowed within7 days from the shipping date, but only if the item meets these conditions:

• The item is unused, unwashed, and in its original condition.
• All original tags, boxes, and bags are intact and undamaged.
• You’ve applied through our inquiry form before sending it back.
• The item arrives to us within 7 days of your original shipping date.

We cannot accept returns or exchanges if:

• Product tags, boxes, or packaging are missing or damaged
• The item has been used, washed, or altered in any way
• The item has stains, odors, or damage not present upon delivery
• No return/exchange request was submitted
• The item is returned after 7 days from the shipping date

Please contact us through the inquiry form with your order number, full name, and product code.

Yes, the customer is responsible for return shipping fees. Please note: Cash on delivery returns will not be refunded.

Yes, size exchanges are available for the same product only. If the product is out of stock, it will be processed as a return.

Yes, refunds due to product defects are accepted within 7 days of the shipping date.

Yes, exchanges due to product defects are possible within 7 days of the shipping date. If the item is out of stock, we will process it as a return.

Email us anytime at contact@bishopbishoptokyo.com.