Notation based on the Act on Specified Commercial Transactions.
Name of seller: Wonderland LLC
Sales Manager Name: Erik Bishop
Seller Address: 602 Sansui Heim Motoazabu, 3-10-9 Motoazabu, Minato-ku, Tokyo
Seller Contact Phone Number: 080-4083-0816 (11:00-17:00 / Closed on Saturdays, Sundays and holidays). *If the reception is closed, please contact us by email.
Email Address: contact@bishopbishoptokyo.com
Website URL: www.bishopbishoptokyo.com
Product Sales Price: Please refer to each product page.
Additional Fees Other Than the Product Price Shipping: Varies depending on the shipping destination.
¥880 ~ ¥3,140.
*If the shipping fee is included, it will be subject to that.
Application Validity Period In principle, 5 days after order confirmation (automatic email sent to confirm order).
Defective Products [Refund or Exchange Due to Product Defects]
■Refund due to product defect
: Refund is possible within 7 days from the date of shipment.
■Exchange due to product defect
: Exchange is possible within 7 days from the date of shipment.
*If the product is out of stock, it will be returned.
Sales Quantity There is no particular specification (set by product)
Delivery Time Delivery will be made within a maximum of 16 business days from the date of order.
Pre-order items and items ordered from the manufacturer will be shipped at the time indicated for each item.
*Shipping may be delayed due to a concentration of orders or accidents involving the delivery company. Please be aware of this in advance.
*We do not ship on Sundays and holidays, so items will be shipped on the next business day.
*For customers in Okinawa Prefecture, delivery may take about one week.
*For customers in Kyushu, Shikoku, and Hokkaido, delivery may be delayed by a few days depending on the circumstances.
Payment methods You can choose to pay for products by credit card, cash on delivery, PayPal, Google Pay, Apple Pay or Shopify Pay.
■Payment by credit card
[Accepted cards]
VISA
MASTER
JCB
AMEX
Diners
*Only one lump sum payment can be used for installment payments.
[Note]
Please use a card in your own name.
If there is a problem with your credit card, we will not be able to accept your order.
[Note]
If you do not receive the product within one week of shipping, it will be treated as a return. In that case, please note that you will be responsible for the round-trip shipping fee and cash on delivery fee.
Please note that you cannot cancel the order after the product has been shipped.
Please note that if you are absent for a long period of time after the product has been shipped or refuse to receive it, we will treat it as a false order and charge you separately for the round-trip shipping fee + handling fee for arranging the product.
■Payment with PayPal, Google Pay, Apple Pay or Shopify Pay
You will be charged when your order is confirmed. This
varies depending on the closing date and contract details. Please contact your payment company.
Return deadline [Returns or exchanges due to customer's convenience]
*Returns and exchanges due to customer's convenience cannot be accepted in the following cases.
·If the product tag is lost, damaged, or dirty
·If the box or bag included with the product is lost, damaged, or dirty
·If the product has been used or washed (including washing with water)
·If the product is damaged, dirty, smelly, or in a different condition from when it was delivered
·If you have not applied for a return or exchange
·If the return arrival date is more than 30 days from the shipping date
*To apply, please contact us using the inquiry form with your order number, name, and the product code in question.
■Returns due to customer's convenience
·Returns are possible within 30 days of the shipping date of the product.
·Return shipping costs will be borne by the customer.
*Please note that if the item is returned cash on delivery, it will not be eligible for a refund.
-After confirming the arrival of the returned item, we will refund or cancel the invoice amount.
■Exchange due to customer's convenience
- Size exchanges are only accepted for the same item.
*If the item is out of stock, it will be returned.
[Refund or exchange due to product defects]
■Refund due to product defects
- Refunds are possible within 30 days of the product's shipping date.
■Exchange due to product defects
- Exchanges are possible within 30 days of the product's shipping date.
*If the item is out of stock, it will be returned.
Return shipping costs If the product is defective, the shipping costs will be borne by the seller.
Shipping costs due to customer's convenience will be borne by the customer.